Terms & Conditions

REFUND POLICY

Here's the refund policy for VistaDigital360:

• Custom package clients cannot receive refunds.
• Once revisions are requested, refunds are not possible.
• If there's no communication for over two weeks from the project's start, refund eligibility is void.
• Refunds follow company policy guidelines.
• Hiring other firms for the same project makes clients ineligible for refunds.
• Refunds are possible if the creative brief contains essential information.
• Refunds are not available for complete design changes.
• Requests beyond the specified timeframe are not considered for refunds.
• Refunds aren't provided for business changes like closure or name alterations.
• Refunds are not granted for reasons like 'change of mind' or 'partner disagreements.'
• If dissatisfied with a specific service within a bundle, a refund applies only to that service.
• No refunds are available after 15 days from the purchase date.
• Certain services like Social Media, Domain Registration, and Web Hosting are non-refundable.
• Refunds cannot be processed once the client approves the website design for development.
• A money-back guarantee applies only if the client entirely rejects the initial designs. Additional concepts or modifications incur a 33% deduction for incurred costs.

VistaDigital360 reserves the right to reject any project or cancel the contract. After a refund, clients relinquish all rights to use the designs, which become the property of VistaDigital360.

QUALITY ASSURANCE POLICY

Our commitment is to go above and beyond in delivering finely crafted, top-notch designs that prioritize excellence and ensure your utmost satisfaction.

100% SATISFACTION GUARANTEE

Our unlimited revisions policy is designed to ensure your satisfaction. Our goal is to surpass expectations and attain excellence. We'll continue refining your design until it aligns with the specifications outlined in your package and until you're fully satisfied.

DELIVERY POLICY

Your entire order will be delivered to your designated account on the agreed-upon date, as confirmed in your Order Confirmation. Furthermore, you will receive a confirmation email to keep you informed of the progress. The turnaround time will adhere to the specifications outlined in your package, with a minimum processing time of 2 business days. Should you require expedited delivery for urgent orders, please reach out to our customer support team promptly. We're here to assist with urgent requests and ensure prompt service.

RECORD MAINTENANCE

At VistaDigital360, we maintain a meticulous record-keeping system that securely stores all finalized designs. If you ever misplace an order, we can easily retrieve it and provide you with the precise file you need.

24/7 CUSTOMER SUPPORT

Our team is available around the clock, 24/7, to address any inquiries you may have and to provide assistance whenever you need it.

COMMUNICATION POLICY

We, VistaDigital360, take responsibility for all communication conducted through channels associated with "....@vistadigital360.com" or phone numbers explicitly listed on our official website. However, we cannot be held liable for any damages arising from communication via contact details that we have not officially endorsed. All information transmitted through our recognized domains is our responsibility. Please be aware that any communication outside these official channels is neither endorsed nor acknowledged by VistaDigital360.